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What Is a Zoho Partner?

Zoho Partners help businesses get the best from their Zoho applications by selecting the right tools, designing smarter workflows and delivering the technical expertise needed to achieve meaningful business growth. The goal is simple, a smoother customer experience, a unified system, and stronger performance across every Zoho app a business relies on.

As a Zoho Partner, DIGITAL SCIENTISTS® have access to the full depth of Zoho’s partner services. This means we can provide both first and second-level support, escalate issues directly to Zoho, and deliver certified development work across the entire suite.

We’re not only consultants, we’re Zoho Developers. We build custom apps, automate complex processes, integrate external platforms and create workarounds when standard functionality isn’t enough. If an issue requires deeper investigation, we work directly with Zoho’s partner team until a resolution is found.

This combination of technical capability and partner-level access allows us to solve problems quickly, tailor systems to real-world business needs and feed improvement suggestions directly back to Zoho for future product development.

Speak to our Zoho Developers Today.

Get 1 Hour of Free Zoho Support.

Get direct access to expert Zoho developers who can diagnose issues, fix problems on the spot and guide you through any technical or strategic challenge. If something requires escalation, we’ll handle it with Zoho for you and return with a confirmed resolution. No delays, no generic support queues, just answers.

Step 1: Tag Your Zoho Applications

Press the button and select every Zoho app you currently use. This helps us prepare before your session.

Tag Us (UK Users)

Step 2: Book Your Discovery Call

On your call, our developers will work through your issue live, resolve what we can instantly and outline clear next steps for anything more advanced. From coding and automation fixes to app builds and integrations, you’ll know exactly what needs to happen next.

Book Your Session

How Are DIGITAL SCIENTISTS® Different to other Zoho Partners?

Most Zoho partners focus on configuration, setup and support.

DIGITAL SCIENTISTS® go far beyond that. We approach every Zoho project through the lens of business growth, operational efficiency and measurable commercial outcomes; not just system implementation.

Unlike partners who work only within the technical boundaries of Zoho, we combine deep operational consulting with full-stack development, automation design, custom app builds, API integrations, and commercial strategy. This allows us to solve the underlying business challenges that sit behind the technical brief.

Because we operate across a wide range of industries, we understand the real-world problems that organisations face — inefficient workflows, scattered data, poor visibility, customer management gaps, scaling issues, and process bottlenecks.

We translate those challenges into bespoke Zoho solutions that genuinely improve how your business runs - including your lead generation, SEO and marketing channel activities.

This image represents coding, symbolising the development process through closed HTML brackets. As Zoho Partners, we assist businesses in enhancing their operations by tailoring and integrating Zoho apps and suites to meet specific needs, fostering growth, efficiency, and streamlined workflows.

Our broader Digital Scientists® team (including web development, SEO, CRO, automation, UX and multi-channel integrations) means we can design systems that don’t just work inside Zoho, but support your wider digital operations too. This gives our clients an advantage that most Zoho-only consultancies simply can’t offer.

That is why businesses— and Zoho themselves—trust us to deliver.

Trusted Zoho Experts

We support micro-enterprises, SMEs and large organisations with best-in-class Zoho solutions. Whether you're looking to digitally transform your operations, eliminate inefficient workflows, solve a specific technical challenge or simply need targeted troubleshooting, our team is ready to help.

Consultation

Strategic guidance to design, refine and optimise your Zoho systems.

Training

Practical, hands-on training to help your team get the most from Zoho.

Developer

Custom apps, API integrations, automation and advanced Deluge.

Tech Support

Fast diagnosis, fixes and ongoing support across the full Zoho suite.

Zoho Community Support

Follow updates and posts from our Zoho Lead, James Eaton, as he answers queries and shares guidance directly within the Zoho Community Forum.

James has been working with Zoho since 2008, with hands-on experience across the entire Zoho suite. His first steps into development began with Deluge scripting inside Creator, where he built a fully integrated solution for submitting remote data into Zoho CRM, complete with automated helpdesk ticket creation for customer accounts. Since then, he has designed and delivered complex applications, workflow automation and cross-platform integrations used by organisations of all sizes.

As a recognised contributor to the Zoho community, James has authored numerous guides and resources covering core applications across the Zoho One suite, including CRM, Creator, Books, Desk, FSM and more. His content continues to support thousands of users looking to better understand and optimise their Zoho systems.

Our partnership and developer credentials can be verified through the official Zoho Partners Portal, confirming our trusted status and direct access to Zoho’s partner channels.

This image features the CEO of Fusion Flow, James Eaton. We are company proudly partnered with Zoho, with a strong focus on business systems and integration, we work closely with Zoho to deliver tailored solutions that drive efficiency and growth for clients.

We believe in full transparency. If you're looking to work with a specialist Zoho partner, we don’t just present case studies

We share real community guidance, real solutions and real expertise. You’re welcome to explore our contributions and see the level of support we provide before you even contact us.

Zoho Case Studies - old + hidden

Industry: Waste

Business Offering: Waste Equipment

Model: Reseller & Service

Full Zoho operating system including CRM for lead and trading account databases with integrations to Zoho Marketing, Helpdesk, Social, Sales IQ applications to provide a full seamless business operation from the point of website engagement through to service provision.

This case study includes a custom built application for all in-field engineers to send live forms to both customer and office with full media (imagery and video) content, tracking and search/reporting functionality.

Industry: Hobbies & Kids Toys

Business Offering: Models & Parts

Model: Reseller & Service

Full eCommerce solutions with Zoho Commerce, Inventory, CRM, SalesIQ, Social and Campaigns.

This business operates internationally and has chosen Zoho's platform to list their 5,000 products, with full payments integration and live warehouse integration through Inventory.

As one of the top performing businesses in their sector, their business trade results solely through our SEO services.

Industry: Automotive

Business Offering: Vehicle Restoration

Model: Reseller & Service

Lean micro-entity set up including website development and design in Zoho Sites with full SEO services. Live review feed to Google business profile, with Zoho Marketing integration with Zoho CRM.

This business has a bespoke lead quotation form allowing customers to select their vehicle make and model grouping, along with the desired services to obtain a live quotation. On booking this data is pushed to calenders and CRM for automated emailer workflows.

Industry: Beauty

Business Offering: Treatments

Model: Service

Online website development with Zoho Sites, including LiveChat functonality with SalesIQ and booking system integration with Gmail calenders.

This customer has a full end to end booking system requiring no administrative hires for the business, meaning they ony employ beauticians in their business.

With full organic search ranking their business is completely automated; meaning all enquiries come in to the business at no cost for paid advertising, with full automated processes including answering customer queries through AI chatbot.

Industry: Facilities Management

Business Offering: Contract Cleaning

Model: Service

Full business process automation for JCD includes contract mobilisation (with all employee forms submitted online with requests sent via email and SMS), with operational requirements met by Zoho CRM and Zoho Desk.

This client benefits from a custom built in-field solution for customer auditing and satisfaction forms.

Their website is developed in Zoho Sites and their business growth is by majority as a result of their on-going SEO works performed by our expert team. All engagement solutions for site visitors provided through Zoho.

Industry: Facilities

Business Offering: Drainage Solutions

Model: Service

Website developed within Zoho Sites with SalesIQ Livechat integration.

With a live feed to their Google Business Profile reviews and additional engagement functionality with Whatsapp, this business has a lean requirement solely for lead generation purposes.

With a dynamic content feed providing live data on service ETAs for drainage related callouts providing a superior customer experience.

Leads are provided through organic SEO and occasionally through PPC subject to the periods of the year.

Industry: Boiler Industry

Business Offering: Boiler Services

Model: Reseller & Service

E C Coles started trading in the 1930s, operating from our office what is now our office in Portsmouth. Starting as a retailer selling fireplaces and then later radiators, they are now a full boiler-service-repair business with infield operatives across the South of the UK.

They have a simple lean website, with engagement systems, CRM and operations all provided by Zoho suites with a custom configuration providing by our team.

What is our contractual role to Zoho as Partners?

We design, tailor and integrate applications across Zoho One and individual Zoho apps to give businesses the most efficient, scalable and reliable systems possible. Our obligations are simple, create a setup that runs smoothly, removes operational friction and supports wider growth goals.

This includes building advanced automations to eliminate repetitive tasks, replacing inefficient processes, and developing solutions that save teams hours of manual work. We also integrate external applications into Zoho, enabling connected workflows across your entire organisation. With more than 500 native integrations and access to an additional 200+ developer-level connections, we can create configurations that link Zoho with over 700 potential platforms.

This image showcases a snippet of code, representing the technical aspects of web development. As Zoho Partners, our role at Fusion Flow is to tailor and integrate Zoho apps and suites to fit a business's unique needs, ensuring seamless functionality and efficiency across all platforms.

As Zoho Partners, our role is to make every part of your system work together seamlessly, whether that means automating complex logic, connecting third-party services, or building completely custom functionality within the Zoho ecosystem.

How do we add value? - little value hidden

With our unique experiences and skills obtained over two decades, we will quickly spot potential challenges and articulate them in a way and vision that has complete stakeholder buy-in.

Our more technical coding skills include:

HTML
CSS
Java
Deluge Script
General Coding

Our team have provided a complete in-house solution with regards to strategy and deliverables on the majority of projects we have worked on in the last 3 years.

This image shows coding for a website navigation system. As Zoho Partners, we use our expertise in coding to create in-house solutions for each project. We integrate Zoho’s powerful apps to boost efficiency, customer engagement, and deliver the best possible results for your business.

Bespoke Zoho Solutions

Capture, streamline and automate any process inside your organisation. Whether you need custom applications, visual dashboards, integrations or operational redesign, we build solutions that connect your teams and give you immediate access to the data you need.

Understanding Your Process

We start by learning how your business actually operates; how teams communicate, what systems you rely on, where the bottlenecks sit and what slows people down. This gives us the clarity needed to shape solutions that support real day-to-day operations, not theoretical workflows.

Assessing Your Needs

Next, we identify the frustrations, inefficiencies and repetitive tasks absorbing your team’s time. By understanding the gaps in your processes and the outcomes you want to achieve, we design improvements that free up time, reduce workload and create a healthier, more productive working environment.

Bespoke Zoho Solution

Where existing features or modules don’t meet your requirements, we design and build a custom system tailored to your business. This could be a Creator application, a mobile tool, a desktop workflow or a fully automated solution spanning multiple Zoho apps, whatever delivers the right outcome.

Integrating Existing Solutions

As Zoho Integration Partners, we specialise in connecting Zoho modules and external platforms to create smooth, end-to-end workflows. If an outcome can be achieved with standard tools, we configure them. If not, we integrate additional apps or custom functions to ensure everything works seamlessly together.

Creating Visual Displays

Clear dashboards turn raw data into immediate insight. We design visual displays that present the information your teams need most — from operational overviews to finance snapshots to department-specific dashboards. Whether for mobile, desktop or large display screens, we tailor everything for easy interpretation.

Search, Refine, Analyse

At the heart of our solutions is a focus on data accuracy and workflow automation. We remove unnecessary manual input, streamline approval chains and ensure sensitive tasks reach the right people. This creates systems where administrators, operatives and senior leaders all receive the information and prompts relevant to their roles.

Considering Zoho? Book Your Discovery Call

During your call, we’ll walk you through how Zoho compares with platforms such as Salesforce, HubSpot and Zendesk, and help you identify which system genuinely suits your organisation. Every business has different operational, departmental and user needs, and the right solution depends on how you work — not on generic feature lists.

We’ll also discuss usability, UI/UX preferences, licensing options, scalability, integrations and your long-term goals so you can make a well-informed, unbiased decision. If Zoho is the best fit, we’ll outline the ideal implementation approach to support fast, efficient growth.

Our aim is simple: give you clarity, confidence and a roadmap forward — with no pressure and no obligation.

Book Your Session

Our Zoho Support Partner FAQ

Are You Only A Zoho Partner In The UK?

No. While we are a UK-based Zoho Partner, we support organisations across the United States, Europe, Australia, New Zealand and wider English-speaking territories.

We have partner access in both the US and UK partner environments, which means we can work with accounts hosted in the .com and .eu data centres. This allows us to manage your configuration, provide technical support and liaise directly with Zoho’s regional teams on your behalf.

If your account is older or originally created outside the UK, it may be hosted in the US datacentre. In those cases, you can still tag us as your partner, and we will support you exactly the same as our UK clients.

If you’re unsure which datacentre you are on, you can tag us using the link at the top of this page, or visit our official Zoho Partner listing here (please note the listed partner code on our official page is for our US clients): https://www.zoho.com/partners/find-partner-profile.html?partnerid=a87814698d7372cb446dce55620b44fd

Do You Act As Zoho Consultants, Developers Or Zoho Support Providers?

All three. We support the entire Zoho suite and provide consulting, development and technical support services depending on what your organisation needs.

As consultants, we look at the wider picture — your processes, objectives and operational challenges — and help shape the best approach using Zoho applications or external tools where required. This includes advising businesses who may be tied to older accounting or third-party platforms and need guidance on how to transition without disruption.

As support providers, we troubleshoot both first and second-line technical issues. If there’s a fixable problem within Zoho, we will resolve it and advise you on how to prevent it from recurring. When an issue requires intervention from Zoho directly, we liaise with their partner teams on your behalf and keep you updated until the matter is fully resolved.

As developers, we build custom applications, integrations, automations, API connections, workarounds and bespoke solutions that extend the capabilities of the Zoho ecosystem. This allows us to operate not just as consultants or support partners, but as a full technical delivery team.

In What Counties Of The UK Are You Providing On-Site Zoho Partner Services?

We are immediately available to provide on-site consultation, development, support and training in the following counties:

Hampshire	Isle of Wight	West Sussex	East Sussex	Kent
Essex	Middlesex	Surrey	Berkshire	Wiltshire
Somerset	Hertfordshire	Oxfordshire	Gloucestershire	Buckinghamshire

We provide Zoho Partner services in the following counties subject to travel time being applied:

Hereford	Worcestershire	Warwickshire	Oxfordshire	Chestershire
Shropshire	Staffordshire	Leicestershire	Lincolnshire	Derbyshire
Nottinghamshire

Wales
Gwent	South Glamorgan	West Glamorgan	Dyfed	Powys
Gwynedd	Clwyd

The remaining areas of the United Kingdom we provide on-site services subject to applicable costs for travel and accommodation:

Lancashire	Yorkshire	Cumbria	Durham	Northumberland

Scotland
Aberdeenshire	Angus	Argyll	Ayrshire	Banffshire
Berwickshire	Buteshire	Caithness	Clackmannanshire	Dumfriesshire
Dunbartonshire	East Lothian	Fife	Inverness-shire	Kincardineshire
Kinross-shire	Kirkcudbrightshire	Lanarkshire	Midlothian	Moray
Nairnshire	Orkney	Peeblesshire	Perthshire	Renfrewshire
Ross and Cromarty	Roxburghshire	Selkirkshire	Shetland	Stirlingshire
Sutherland	West Lothian	Wigtownshire

For avoidance of doubt, we're supplying zoho consultation to the following cities, Bath, Birmingham, Bradford, Brighton and Hove, Bristol, Cambridge, Canterbury, Carlisle, Chelmsford, Chester, Chichester, Colchester, Coventry, Derby, Doncaster, Durham, Ely, Exeter, Gloucester, Hereford, Kingston upon Hull (Hull), Lancaster, Leeds, Leicester, Lichfield, Lincoln, Liverpool, London, Luton, Manchester, Milton Keynes, Newcastle upon Tyne, Newport (Shropshire), Norwich, Nottingham, Oxford, Peterborough, Plymouth, Portsmouth, Preston, Ripon, Salford, Salisbury, Sheffield, Southampton, Southend-on-Sea, St Albans, Stoke-on-Trent, Sunderland, Truro, Wakefield, Wells, Westminster, Winchester, Wolverhampton, Worcester, York, Aberdeen, Dundee, Dunfermline, Edinburgh, Glasgow, Inverness, Perth, Stirling, Bangor, Cardiff, Newport, St Asaph, St Davids, Swansea, Wrexham, Armagh, Belfast, Derry (Londonderry), Lisburn, and Newry.

What Makes You Advanced Compared To Other Partners?

As a business growth consultancy as well as a Zoho Partner, we approach every project with a wider commercial perspective, not just a technical one. Most partners focus solely on configuring apps, but we combine operational strategy, systems design, custom development, automation expertise and data-driven marketing capability to deliver solutions that genuinely improve how a business runs.

Our consultations are impartial. While we work extensively across the Zoho ecosystem, we will always recommend the solution that is truly best for your business — even if that means using an external tool or integrating a non-Zoho platform. Our role is to ensure you have the most efficient, scalable and commercially effective system possible.

In addition to this, our expertise in coding, Creator development, API integrations, automation design, website development and specialised SEO services allows us to provide a level of technical depth and wider digital insight that most Zoho-only partners cannot offer.

This combination of commercial consulting and advanced technical capability is what makes DIGITAL SCIENTISTS® one of the most proficient and forward-thinking Zoho Partners available.

What Apps Are You Implementing?

We implement and support the full range of 50+ applications within the Zoho suite — from CRM, Books and Creator to Desk, Projects, Inventory, FSM, Analytics and beyond.

Where required, we also integrate Zoho with third-party applications, APIs or external platforms to create fully connected workflows. If a connection is viable or developer access is available, we can build it.

This broad implementation capability makes us a strong choice for organisations looking for an experienced and versatile Zoho Partner.

Do You Manage Licenses?

Yes. As authorised Zoho Resellers, we can manage licensing for any Zoho application. This includes overseeing your account, handling upgrades or add-ons, and advising on the most cost-effective licensing structure for your organisation.

We can also manage annual billing on your behalf, giving you access to partner-level discounts and additional opportunities that aren’t always available through direct self-service.

Get in touch with us

You can contact us via one of the following options.

Phone : 020 3337 3142

Email : info@digital-scientists.co.uk

Web : www.digital-scientists.co.uk

Speak to us now on LiveChat