What Is SalesIQ?
Zoho SalesIQ stands as a website software strategically crafted to elevate customer engagement, and our Zoho consultancy ensures businesses harness a multifaceted array of communication channels. The platform's versatility empowers businesses to create user tickets, a feature that simplifies issue resolution, and integrate chatbots that efficiently address frequently asked questions. This allows customer service agents to pivot their focus towards driving conversions and delivering exceptional support. At the heart of SalesIQ's functionality lies an impressive suite of features designed to optimise customer interaction. The live chat functionality enables real-time communication between businesses and website visitors, fostering immediate engagement and a sense of accessibility. The visitor tracking feature allows businesses to gain valuable insights into user behaviour and preferences, enabling them to tailor their services and offerings to meet customer needs more effectively. Moreover, SalesIQ provides businesses with real-time analytics, serving as a valuable tool for understanding customer behavior, preferences, and pain points. These insights empower businesses to make data-driven decisions, fine-tune their strategies, and enhance their website engagement for superior customer satisfaction.
Visitor Tracking
By using Zoho SalesIQ, businesses gain the ability to track and analyse visitor insights on their website. This comprehensive feature encompasses the monitoring of user activities, including the specific pages they navigate and the elements they engage with. Through a thorough investigation of these insights, businesses can identify the most popular sections of their website, enabling them to optimise these areas strategically to not only boost audience engagement but also enhance the overall user experience to drive greater success for their online presence.
Chatbots
By utilising smart chatbots within systems, businesses can enable seamless interaction between their users and their team, allowing users to submit queries that can be efficiently addressed by support teams. Furthermore, these chatbots can be configured to provide automated responses by programming predefined answers, enhancing the efficiency of communication and ensuring timely and accurate support for users.
Contact Feeds
Resource Libraries
Elevate user support by establishing a robust resource center within businesses, offering quick and convenient access to frequently asked questions. This invaluable resource can consist of informative articles that provide users with detailed, step-by-step guidance on common issues. Additionally, businesses can bolster their support with a concise FAQ section designed to save users time and enhance their overall experience. To further streamline problem resolution, organisations can implement chatbots programmed to deliver rapid responses to user queries, ensuring the efficient handling of user issues.
Team Collaboration
Performance Analytics
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Give Zoho SalesIQ a go yourself. As a bonus, we will throw in one hour of free consultation support to get you up and running if you need any assistance.
Step 1: Register and Try Our Apps
Simply press the button below and register for immediate access to all Zoho SalesIQ has on offer.
Step 2: Book Your Discovery Call
During our call, we will immediately resolve any query or issue you may have. This can include any coding requirements.
How Zoho SalesIQ Helps You
Marketing To Users
Manage Sales
Matching users with the right agents can be a challenge when they need assistance. Zoho SalesIQ offers a solution by utilising user website engagement data. This platform provides businesses with a detailed engagement history, highlighting where users have spent their time, thereby offering valuable context for addressing their needs. Furthermore, engagement is essential for cultivating strong user relationships. To this end, SalesIQ introduces chatbots capable of engaging users and providing responses to common queries based on predefined rules. By harnessing Zoho SalesIQ, businesses can prioritise engagement, which not only boosts sales but also nurtures meaningful customer relationships with the brand.
Assist Users
Zoho SalesIQ Partners
What Can We Do For You?
Zoho SalesIQ Features
Visitor Insights
SalesIQ provides businesses with real-time visitor insights, which are sorted into different priority sections based on criteria set by the business. This means that businesses can get a clear picture of the activity on their website and track the behaviour of their visitors.
Lead Scoring
Chat Routing
Chat Triggers
Codeless Bot Builder
Auto-Response
Chatbots are a great way to save time and effort when dealing with customer queries. With Zoho SalesIQ, businesses can create custom Chatbots that can handle commonly asked questions or issues, and help their customers find the solutions they need easily.
Custom Bots
LiveChat
Livechat is a powerful tool for businesses to connect with their customers in real-time. With Zoho SalesIQ, visitors can easily engage with support employees through the livechat feature. This feature enables users to have their queries and concerns addressed.
Audio Calling & Screenshare
Zoho SalesIQ's livechat feature provides users with an audio calling option, allowing them to verbally communicate their queries or concerns to support employees. With this feature, users can share their screens, making it easier for employees to understand issues.
Remote Access
Articles
In addition to providing livechat support, it is important for businesses to have support documents available for users who prefer to troubleshoot issues on their own. These documents can also serve as an alternative to livechat support when agents are unavailable.
FAQs
Answer bots can be incredibly useful in addressing frequently asked questions and providing quick answers to users. However, even with an answer bot in place, some questions may still come up repeatedly creating the need for FAQ sections.
Bot Resources
Social Media Channels
One Click Leads
User Details
As agents engage in conversations with clients through SalesIQ's live chat feature, they can gather valuable information that can be used to strengthen the power of their leads. By learning about the user, businesses can adapt using the collected details.
Lead Rules
The process of identifying the most valuable leads can be a challenging task, however lead scoring makes this easier. By using lead scoring, businesses can define rules that a user must meet to to be eligible to be a potential new lead that can be used.
Lead Notifications
Zoho SalesIQ is a powerful tool that can help businesses stay on top of potential leads. With the ability to track and score visitors, they can easily identify who is worth pursuing and who is not. Whenever a potential lead prospect visits your site, the business will be notified.
Chat Transfer
It is not uncommon for employees to come across an issue that is beyond their level of expertise. In such situations, it is important to have a mechanism in place that allows them to quickly transfer the query to someone who is better equipped to handle it.
Employee Messaging
Collaboration is key in any business, especially when it comes to resolving customer queries. With SalesIQ, employees can collaborate remotely in real-time through one-on-one chats. This feature ensures that there is no miscommunication within teams.
Message Boards
Keeping employees informed is crucial for the success of any business. Zoho SalesIQ offers a convenient way to achieve this through its message boards feature. By creating message boards, business can easily communicate important issues to their teams.
Performance Metrics
SalesIQ offers a range of features that can help businesses streamline their services. One feature is the ability to monitor a team's performance in real-time. This provides businesses with an overview of their team's efficiency when answering queries.
Chat Monitoring
In order to provide training and support for new employees or monitor the work of existing ones, SalesIQ offers the feature of chat supervision. With this feature, supervisors can monitor chats between agents and customers in real-time, or review past chat transcripts.
Chat Censoring
In today's age, online customer support services have become essential for business. However, this also opens up the event of receiving inappropriate comments from users. To prevent this, it Zoho SalesIQ has a solution to the issue by having filters to censor chats.
GDPR Compliant
Zoho SalesIQ Queries
Absolutely, Zoho Recruit, in line with all Zoho services, adheres to strict GDPR compliance standards. Furthermore, it complies with the data protection regulations, including the Data Protection Act enacted in 2018. Zoho places paramount importance on data security and guarantees that all business data is stored securely, with stringent measures in place to prevent any misuse or unauthorised access. Data integrity and protection are fundamental principles within the Zoho ecosystem, ensuring that businesses can confidently manage their information while meeting the highest regulatory standards.
As of now, Zoho Recruit does not provide native WhatsApp integration services. However, there is a viable workaround available. Using a custom link within Zoho Recruit forms, enabling users to be redirected to a WhatsApp chat. While this solution doesn't constitute a comprehensive WhatsApp integration, it effectively serves the purpose of facilitating communication through WhatsApp, offering a practical alternative. Click here to read more.
Zoho SalesIQ Integrations
Like What You See?
Try Zoho SalesIQ Today.
We are also offering one hour of free consultation support to get you up and running if you need any assistance.
Step 1: Register and Try Our Apps
Simply press the button below and register for immediate access to all Zoho SalesIQ has on offer.
Step 2: Book Your Discovery Call
During our call, we will immediately resolve your query or issue.
Get in Touch with us
You can contact us via one of the following options.
Phone : 02392 795797
Mobile: 07487 553132
Email : info@digital-scientists.co.uk
Web: www.digital-scientists.co.uk
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