Do you publish real prices?
Yes. Every service area on this site carries indicative pricing, and every proposal is a written fixed price or a defined monthly retainer agreed before work starts. We do not quote before we have scoped, and we do not send open-ended hourly estimates.
Is there really no upfront cost on the Launch Plan?
Correct. The Launch Plan is £99 per month with nothing to pay up front. It covers your bespoke website, your domain, Zoho Workplace business email on your own domain, hosting, security and support. There is a 12-month initial term, after which it runs monthly.
What does a retainer include that a fixed project does not?
A retainer covers your headline service continuously, plus draw-down access to every other discipline we offer — websites, SEO, paid advertising, Zoho and the other CRM platforms, systems development, automation and AI. Instead of commissioning a new project every time a need arises, you draw on the architects, developers and specialists already working on your account.
Do you only work with Zoho?
No. Zoho is our flagship recommendation and where we hold partner accreditation, because for most businesses it delivers the widest capability for the licence cost. It is not a condition of working with us. We implement, develop and support Salesforce, HubSpot, monday.com, Pipedrive, Microsoft Dynamics 365 and Zendesk, and we will work inside the platform you already own rather than tell you to replace it. If you want an independent comparison before committing, that is what our CRM consultancy is for.
Can you build something completely custom?
Yes. Where no off-the-shelf platform fits the way you operate, we design and build from the ground up — bespoke applications, client and supplier portals, operational platforms, and integrations between systems that were never designed to talk to each other. Custom application builds start at £9,500 as a fixed price, and the source code and technical documentation are handed over to you at the end, so you are not tied to us to maintain it.
Are the prices on this site exclusive of VAT?
Yes. All prices shown are exclusive of VAT. Software licences, advertising budget and domain registration fees are paid directly to the relevant provider and are separate from our fees unless a plan states they are included.
Can I change or cancel a retainer?
Retainers run on a rolling 30-day notice after any initial term. You can scale up, scale down or stop. We would rather keep clients because the work is delivering than because a contract makes leaving difficult.
How do I know what I am paying for?
Every client gets WorkFlowCommand, our client portal. Live project tasks, time tracking, account balance, performance data and full project history are visible whenever you log in — not summarised in a monthly email.
All prices exclude VAT and are indicative as at November 2026. Software licences, advertising budget and third-party fees are separate unless explicitly included in a plan.